Refund Policy

This Refund Policy governs the refund process for credits purchased on ATSfriendly.com (hereinafter referred to as “we”, “us”, or “our”).

1. Refund Eligibility

a. Refunds for credits purchased on our platform are only available if the credits have not been used at all.

b. Once any portion of the purchased credits has been used, the purchase becomes non-refundable.

2. Refund Process

a. To request a refund for unused credits, you must contact our customer support team at hello@atsfriendly.com within 7 days from the date of purchase.

b. You must provide proof of purchase and verify your identity to initiate the refund process.

c. Refunds will be issued to the same medium through which the purchase was made. For example, if you purchased credits using a credit card, the refund will be credited back to the same credit card.

3. Non-Refundable Situations

a. Credits that have been partially or fully used are non-refundable.

b. Refunds will not be issued for credits that were obtained through promotional offers, discounts, or special deals.

c. Refunds will not be provided for any other fees or charges associated with the purchase of credits, such as transaction fees.

4. Processing Time

a. Refund requests will be processed within a reasonable timeframe, typically within 7 days from the date of request approval.

5. Contact Us

a. If you have any questions or concerns about our refund policy, please contact us at hello@atsfriendly.com.

By purchasing credits on ATSfriendly.com, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. If you do not agree to this Refund Policy, please refrain from purchasing credits on our platform.